Customer story: Climate Change Commission, New Zealand

Public input on climate strategies

He Pou a Rangi, or the Climate Change Commission, is an independent body that ‘provides independent, evidence-based advice on climate change issues to Aotearoa’s [New Zealand’s] government of the day.’

Genuine public engagement is integral to their work – because, in their words: 'we are committed to a fair and equitable transition…for current and future generations. We take a wide systems view so we understand what our advice means for our people, our environment, our land and our economy. Because of this, it is important that our draft advice is informed by a range of different perspectives from across Aotearoa.'

Citizen Space for digital engagement

He Pou a Rangi used Citizen Space to run their online consultation and engagement on the question of climate action for Aotearoa.

Genuinely listening

After the Commission was established, Commissioners and staff embarked on an extensive, in-depth, national process of public involvement. This included meetings, workshops and hui, as well as carrying out a Call for Evidence.

The entire process was accompanied by a digital opportunity for people to have their say, via Citizen Space. Thousands of New Zealanders responded – on topics including 'land use, transport, buildings and urban design, waste, and heat, industry and power'.

The Commission used the insights gathered in drafting their first package of information and evidence. They also asked for New Zealanders’ views and comments on these draft proposals via a consultation on Citizen Space. They fed back on the findings, publishing more than 4,200 public responses, which also fed into the Commission's final document presented to the government.