Our customers:
Housing and estate management

Customer scrutiny

Yarlington Housing Group

Yarlington Housing Group (YHG) are a not-for-profit community benefit society who build and manage new homes. YHG wanted to improve their residents' scrutiny group. So they asked residents themselves about how best to go about it. They used Citizen Space to create an online survey and, in their own words, received 'some great feedback'. YHG made changes to the scrutiny group directly in response to this input – for example, focusing on issues that mattered most to residents, including repairs, maintenance and anti-social behaviour.

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Through consultation, we have worked in partnership with our customers to design a new system that will see their voice and their needs even more at the forefront of decision making.

Director of Customer, Communities and Enterprise, Yarlington Housing Group

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Boosting engagement and participation

Edinburgh Housing

The City of Edinburgh Council's Housing and Regulatory Services department wanted to consult its tenants. This had proven to be a hard-to-reach audience, so the council wanted to try a new approach. They chose to use Simulator. The department were pleased with the response rate generated: it was three times higher than other exercises in previous years. This was especially positive given that they had identified the biggest challenge as finding an appropriate way to engage tenants which would encourage them to give their feedback.

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What impressed me most was how quickly the product was turned around. As a result, I was able to engage with my target audience ahead of the live date and to ensure it was user-friendly, to encourage the maximum response rate.

Senior Project Manager, The City of Edinburgh Council

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Building thousands of new homes

Southwark London Borough Council

Southwark London Borough Council has made an historic commitment to providing 11,000 new council homes by 2043. As part of this ambition, they partnered with the Greater London Authority to prepare a new area action plan (AAP) for the Old Kent Road. They established a community forum, ran a host of community consultation events and opened a series of formal surveys online – all managed through Citizen Space. As the plan moves through its development stages, ahead of its submission to the Secretary of State, the council have made sure that 'all residents, business owners and other interested people have the opportunity to comment on the plan'.

Other London boroughs using our tools include:

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There is a real opportunity to bring new homes and jobs to the Old Kent Road and we want to hear from as many local people as possible about the proposals so that they can help shape the plan for the area.

Cabinet Member for Regeneration and New Homes, Southwark Council

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