Our customers: local authorities in England

Local authorities across the UK and around the world use Delib tools to manage their consultation activity and engage with citizens. These digital platforms make it easier, more efficient and more cost-effective for councils to take their consultation work online, improving internal processes and public interaction.

Local authorities choose Delib platforms because they're the most purpose-built, user-friendly and accessible way to run and manage their consultation activity online.

City councils

Liverpool City Council: engaging on tough spending decisions

Liverpool City Council was facing a huge budget challenge – needing to deliver a £90million budget reduction over the course of three years. They used Budget Simulator to consult and engage with citizens – setting them the challenge of ‘balancing the books’. More than 500 participants responded, providing the Council with some great insights into residents’ key concerns and priorities.

"This online tool simulates the difficult decisions that we will have to make...it gives us valuable feedback on what people see as the priorities for spending over the next year."

Mayor of Liverpool

Other city councils in England using our tools include:

  • Bristol City Council
  • Birmingham City Council
  • Sheffield City Council
  • City of York Council
  • Leicester City Council
  • Hull City Council

County councils

East Sussex County Council

East Sussex County Council had a well-established internal process for consultation – but the team were frustrated with the unwieldy software required to take their activity online. They switched to Citizen Space, citing its ease of use and flexibility as key reasons behind the decision. After making the switch, the Council noted a marked decrease in the number of help requests from colleagues setting up consultations.

"Citizen Space has complemented and worked seamlessly within existing processes and helps ensure a seamless publishing process between colleagues."

Consultation and Engagement Manager, East Sussex County Council

Other county councils in England using our tools include:

  • West Sussex County Council
  • Cumbria County Council
  • Nottinghamshire County Council
  • Norfolk County Council
  • Staffordshire County Council
  • Surrey County Council

London boroughs

London Borough of Sutton

The London Borough of Sutton wanted to coordinate all their consultation activity in one place by using an online system. After a competitive tendering process, they chose to use Citizen Space, considering it the best value tool for their requirements. They adopted the platform across the entire organisation, allowing them to run online consultations, manage respondents and analyse responses received.

"We chose Citizen Space because it met the authorityʼs specific needs at the best value."

Head of Engagement and Equalities, London Borough of Sutton

Other London boroughs using our tools include:

  • London Borough of Hammersmith and Fulham Council
  • Southwark Council
  • Hackney Council
  • London Borough of Hounslow Council
  • Camden Council
  • Lewisham Council
  • Enfield Council

District and borough councils

Reading Borough Council

Reading Borough Council wanted to modernise their digital communications – including their public consultation activity. As part of a shift towards a more integrated approach, they adopted Citizen Space as their consultation platform. This was partly because it's easy for anyone to use, with no specialist technical expertise required. This helps users to see online consultation not as a complicated IT task but an exercise in public engagement – one that staff from across the council can initiate themselves.

"Citizen Space helps us strip away the unnecessary complicatedness. It’s approachable – so people are more likely to actually consult."

Digital and Website Manager, Reading Borough Council

Other district and borough councils in England using our tools include:

  • North West Leicestershire District Council
  • West Lancashire Borough Council
  • Mansfield District Council
  • Eastleigh Borough Council
  • Stockport Metropolitan Borough Council
  • Cheshire West and Chester Council

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