Across the UK, Delib tools are the go-to choice for taking public involvement activity online. This includes for major national health bodies, where our digital platforms are trusted to run the end-to-end consultation process – from survey design to response analysis, publishing and feedback.
NHS England
External surveys and internal processes
NHS England want to increase transparency and improve services for patients. As a result, they run a huge number of consultations and surveys all year round. These engage with a diverse range of audiences: from staff to stakeholders to the general public.
These consultations need to be accessible digitally. And, with so much activity happening at any given time, NHS England need a standardised way to keep track of it all. Which is why they've chosen to use Citizen Space: the platform makes it easy to manage, publish and run all their surveys and consultations in one place online.
"We expect all local leaders to be talking to the public and stakeholders regularly – it is vital that people are able to shape the future of their local services."
Spokesperson, NHS England
NHS Digital
Modernising processes
NHS Digital's remit is to improve health and social care in England by making better use of technology, data and information. Getting input from the people they work with is an essential part of that goal. And, as their name would suggest, it's important for them to be able to hear from stakeholders and the public online.
NHS Digital chose to adopt Citizen Space for their online involvement activity, running surveys and consultations on a wide range of topics relating to national health and social care, as well as customer feedback and satisfaction surveys.
"We will consult widely. This consultation will be open: representations received and judgements made will be shared publicly."
Spokesperson, NHS Digital
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